BOOKING TERMS, CONDITIONS & ENGAGEMENT

Bookings are made on your behalf by Seaust and we will act as ‘your agent’. This request
is required in writing. All monies are collected via an itemised invoice and are due payable
as per each invoice.

No bookings are secured until these booking conditions are returned, your deposit invoice is
paid and third party booking conditions have been accepted on your behalf by us, your
agent. All bookings must be paid for 14 days prior to travel or as otherwise stated on your
Final Invoice. All payments must be received before travel to pay third parties and by the
date of invoice.

Quotes:

Costs are quoted on given numbers and will only vary if these numbers are altered, third
party costs are changed without notice or if attractions, accommodation or transport
requests are altered.

General Schedule of Fees:

Deposits – All deposits paid to School Excursions Australia are Non-Refundable
Change Fee – Any applicable change fees from suppliers/airlines will be applicable
Cancellation Fee – Cancellation after final payment are 100% non refundable
Itinerary Planning Fees – Based on a percentage of travelling numbers and vary from group
to group.
Travel Insurance – Quoted on by third party provider directly (no extra fee applies)

All Credit Card:

transactions will attract a 2.2% processing fee.

Deposits:

All deposits are non-refundable. In the case of travel restrictions imposed that
are outside of your control any deposits may be requested to be transferred to a
forward booking or tour. SEAust will request this on your behalf from all third
parties. However, we have no liability for third parties and is not responsible for
returning any deposits paid out to third party providers. No individual (student)
refunds will be applied.

Final Payments:

Final Invoices will be raised on final numbers received from your group. No refunds are
given to individual students after Final Invoice has been issued to school. SEAust highly
recommends students take out travel insurance if they are concerned about liability.

Transport:

Coaches are fitted with seat belts, air conditioning and adhere to all safety standards.
Coach size depends on group numbers and availability.
Flight booking conditions are referred to individual airline policies.

Notice of Liability:

All tour members must accept: School Excursions Australia do not undertake any liability
for any loss, damage or injury that occurs in any connection with the supply from booked
providers on your behalf by SEAust. Tour leaders must accept SEAust is a booking agent
only and is not responsible for or to third party providers on your behalf.

Agreement to Provide Information:

Tour leaders agree to provide all information by due dates to School Excursions Australia
needed to supply to third party providers to ensure itineraries, transport and
accommodation needs are met. These dates will be provided as soon as possible on
booking. SEAust take no responsibility on late changes and costs incurred due to these
changes.
All extra details MUST be provided to SEAust as requested, including dietary requirements.

Third Party Booking Conditions:

SEAust will provide third party booking conditions where necessary and do not take
responsibility for any variance incurred by these

Covid 19 & Illness:

It is the responsibility of the individual to ensure they do not travel while
unwell. However, if any persons on tour falls ill and tests positive to a highly contagious
illness they must isolate and will advised not to attend public spaces. SEAust take no
responsibility for any extra costs incurred during this period and highly recommend
comprehensive travel insurance for all participants. Isolation procedures at
accommodation venues will be supplied before travel. All costs pertaining to this is the
responsibility of the individual, no allocation has been made in the costing of the tour

Complaint Handling/Disputes:

School Excursions Australia is a proud to hold ATIA Accreditation, ATIA is an industry
accreditation scheme that sets the benchmark of quality for the travel industry. ATIA is also
responsible for monitoring our compliance with the ATAS Code of Conduct (the Code) and
assisting in the resolution of complaints. If you would like to know more about the Code,
you can visit the ATAS website www.atas.com.au.